Our Claims Service

We are committed to a claims service of the highest standard in respect of all our clients’ needs. As such the claims team works closely with our placing team and are fully involved with all the portfolios from inception. By visiting our clients on a regular basis we can ensure we understand our client’s expectations before a casualty occurs.

We recognise the importance of a personal and proactive claims service in order to meet the ever-changing and diverse nature of our clients’ requirements. Our claims team and our placing team are located in the same office and unlike many other brokers, our claims will always be handled in-house. Our claims team is available to provide advice and assistance 24 hours a day in order to ensure an efficient, effective and complete service for our clients.

In addition, the many years of experience across our claims team enables us to offer expertise in claims adjusting as well as providing guidance on clauses, policy wordings and potential legal implications following a claim.

Innovation and flexibility

Innovation and flexibility.

Claims available 24/7

Claims team available 24 hours a day, 7 days a week.

Claims handled internally

Claims handled internally and never outsourced.

Utilising modern technology

Utilising modern technology.

Expert knowledge

Expert knowledge of the marine industry.

Accredited in-house mediator

An accredited in-house mediator.


Claims and placing team located together.

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Contact Claims

Paul Sinclair

Claims Manager